It goes without saying that the switch by law firms to Windows/Office XP is a huge driver for training and technology spending. Firms are taking the opportunity to upgrade a wide variety of software packages to take full advantage of the power and multimedia capabilities that XP makes possible. The question that I have for firms is, how are you going to make sure that your users are as competent in the new applications as possible? Several AmLaw Top 200 firms are incorporating e-Learning into the budgeting and rollout planning for this all important transition.
Something else that our firm has noticed from both a staffing perspective and an IT perspective. Within a law firm considering a migration, there is a tremendous amount of angst on the part of word processors, secretaries and paralegals whose lifeblood are these technology tools. Having been so loyal and dependent on Word Perfect for so many years and now finally faced with reality of true change, we have even heard of legal office professionals that would rather quit rather than switch.
I will put it to the group. Is managing the change to XP as much of a cultural change as much as a technology change? If so, how do you manage both changes?
